Returns & Exchanges

At Condo Clothing Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s).
  3. Package Your Item(s): Securely package the item(s) in their original condition, including all tags and packaging materials.
  4. Ship Your Item(s): Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Refund or Exchange: Once we receive and inspect your returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Condo Clothing Shop Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and their quantities]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Email Address]

Refund Processing

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Multipurpose Vests: These items are considered final sale due to their specialized nature and customization options.

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].

Thank you for shopping with Condo Clothing Shop!